Registered nurse Julie Griffin was fired after she stood up for patient safety and against the breach of official hospital standards in the ICU where she worked. She has filed a Florida Whistle-Blower Act lawsuit against the hospital and also a suit against the hospital group for unlawful dismissal.
No continuous monitoring of CVICU patients
Julie Griffin started working at the cardiovascular ICU at Westside Regional Medical Centre hospital in 2017. This hospital is part of HCA Health the largest, and one of the most profitable, hospital groups in the US.
While there were standing orders for continuous monitoring of all ICU patients Griffin soon found that spilt-screen monitoring allowed for continuous monitoring of only two patients at a time. When a nurse was busy in one patient’s room she could set the screen to monitor one other patient in another room. However, nurses where often assigned additional patients who they could then not monitor.
While the telemetry for all patients in the 12-bed CVICU was displayed at the nurses’ station, there was often no-one available to watch the monitors and alert the nurse of changes in the health status of their unmonitored patient.
Griffin was aware of at least two possibly preventable deaths that occurred because of the absence of continuous monitoring.
Griffin harassed after speaking up for patient safety
“I knew that my ethical responsibilities to the patient couldn’t be met,” Griffin said. She explained that the other nurses on the unit shared her concerns but were afraid to speak up and possibly risk their jobs. She didn’t say anything for a while but eventually decided to take action.
“I literally thought the problem of no continuous monitoring would be corrected. I thought maybe this is just a local thing, maybe the people up at the top, maybe they don’t know. And that’s why I went to corporate. But that showed me I was naive. I believe this policy came from the top.”
After filing her complaint, Griffin was continually harassed, once even threatened up close by the Director of the Unit after she challenged him about throwing her personal coffee mug in the waste bin. She filed an incident report and the HR department even agreed that the Director had been in the wrong.
About four months later a day came when she refused to take a third patient because of the status and needs of her other two patients. Another nurse on the unit even pointed out to the Director that one of her patients was being transferred and that she could then take on a second patient.
Still, the Director insisted that Griffin take the third patient but she refused again, providing valid reasons. Within hours she was placed on administrative leave and her services were terminated two weeks later.
Hospitals put profits before quality care
In the lawsuit, Griffin also reported that nurses were required to falsify medical records in order for the hospital to continue receiving federal funds. They had to sign off electronic medical records stating that the standard of continuous monitoring of cardiac patients had been met, while this was in fact not true. The hospital also received Medicare payments while not meeting the regulated minimum ratio of one nurse to two patients in ICU.
This case was reported on Hospital Watchdog, an advocacy group for hospital safety. The report points out that Westside Regional hospital is rated among the lowest 6% in the country by the Centers for Medicare and Medicaid Service (CMS). The HCA group is also well-known to state and federal oversight personnel and in legal circles for the criminal and civil litigation levied against the hospital chain.
In comments on the article, many healthcare providers spoke out about the system whereby hospital groups put profits before patient safety. Also about the government “payment system that focuses on uneducated customer service opinions for determining reimbursement” rather than on sound medical practice and patient safety.
Anonymous reporting of patient safety issues
Nurses often remain silent because they fear retaliation from management should they complain or file incident reports. You can, however, direct complaints to the state department of health or lodge an anonymous complaint against a hospital to the Joint Commision using this link: Report a Patient Safety Concern or Event