There are a lot of things about nursing that your school, professors, and books might not have warned you about. Aside from difficult patients, there are also people within the nursing profession that can rub you in the wrong way.
Whether it’s stress or just their personalities that make them difficult to deal with, here are a few recommendations you can use to respond better to the situation and their personalities.
#1: The Complainer
What you should do: Avoid taking things seriously.
Your co-worker’s behaviors and actions in the hospital are reflections of what goes on inside her and not of you. She may be acting like that because she’s experiencing some issues at home or she could be just as tired as you are.
If she snaps at you about a small problem, you can just acknowledge what she said. Acknowledgement doesn’t necessarily mean you agree, but it’s a good way of showing your co-worker that you understand her, her point of view and where she’s coming from.
If she starts complaining about her schedule or her patients, acknowledge her feelings and excuse yourself. As simple as that.
#2: Mr. Know-It-All
What you should do: Limit your words.
Talking back and persistently reasoning out can’t do the situation any good. As a matter of fact, the more you talk, the harder the situation becomes to resolve. Instead on focusing on words, you need to be more aware of your actions. Pick your battles to avoid spending unnecessary energy.
Choose your words appropriately when conversing with this coworker. Use direct and concise statements to deliver your point across. You should also set a time limit on how long you’ll be discussing the issue.
“Sometimes, not talking is better than talking. If you keep on supporting your opinion, it just puts the other person in defensive mode and the argument will just go on and on. Problems aren’t solved that way,” a veteran nurse explained.